JenAI Assist™
The Breakthrough Generative AI SolutionJenAI Assist is a complete AI-enabled digital exchange platform that delights your customers, partners and employees. It unifies common digital exchange methods, including secure messages, document exchange, and smart forms, with its simple, powerful GenAI-enabled chat interface. It’s the all-in-one GenAI-enabled platform where everything is in a single pane of glass!
Chat, with Generative AI
Empower users with self-service, enabling them to interact naturally with our AI chat, which delivers prompt and precise responses by drawing from approved company and user data sources. This ensures a fast, accurate, and secure user experience.
Experience seamless efficiency with our Smart Forms, fully integrated for an immersive user experience and direct access to your Interactive Engagement History.
Seamless Agent and Expert Assistance
Unlike a simple chat conversation with AI, if the AI doesn’t have the answer, users can easily request assistance from an online or offline real expert, such as a financial advisor, doctor, or insurance provider. Live agents are on standby for immediate support.
With your AI chat conversation history included in the escalation request, your specialist will be fully briefed and ready to respond from their enterprise system.
Smart Forms That Simplify Workflows
Integrate Smart Forms into your workflows and make them easily accessible for users through JenAI Assist. Users can fill out forms in the chat, enjoying a seamless experience that saves time and reduces errors. Forms can be quickly created and managed effortlessly with our intuitive drag-and-drop editor.
- Agent lookup and scheduling.
- Change of name or address.
- Client intake form.
- Integrate any workflow with any web-calls and endpoints effortlessly.
Secure Message and Document Sharing
JenAI Assist eliminates the need for separate email encryption and document-sharing solutions, unifying digital exchange into a streamlined feed interface. This solution allows you to exchange messages and large documents within a streamlined, powerful UI alongside AI Chat, Forms, and Feed.
Interactive Engagement History
Consolidate interactions into one continuous feed—chats, messages, forms, and content across all channels—for a comprehensive and easily accessible interaction history. Tailor your data retention requirements, ensuring compliance and control.
Seamless Integrations
Connect with your enterprise systems and clinical systems including Salesforce, Outlook, Teams, Genesys, Google Workspace, and EMR/EHRs.
Salesforce
Microsoft 365
Genesys
EMR/EHR Integration
Reliable Identity Management
Secure access through our internal identity provider (IdP) and single sign-on (SSO) are compatible with most OpenID, OAuth2, and SAML providers.
Flexible Deployment Options
Launch with no-code solutions or embed into your secured applications and portals with low-code widgets and pro-code REST API options.
We provide maximum flexibility, seamless integration, and expert support across your customer and digital transformation journeys, all at your own pace.
Applications of JenAI Assist by Industry
